Technology Enabled Transformation

Using digital technologies to enable commercial transformation.

The challenges of delivering value from technology

The digital revolution is well underway.  Developments in cloud computing, AI, Robotics and big-data technologies have provided opportunities for businesses to create more value through operational efficiencies, improved customer experience, innovative products and services, and new business models.

 

Indeed, technology can be a critical enabler for your customer-facing initiatives, helping to drive successful performance across marketing, sales and service.  However, many companies struggle to scale up their initiatives and deliver value on a broader front.  All too often, business objectives and technology strategies are out of sync, and transformations are approached in a piecemeal and often technology focussed manner.

 

Typical client challenges we address

'The technology we use to manage customer relationships is complex, inflexible and expensive – How can we modernise?’

'How can we adapt our business to make the most of our technology investments?’

‘How can we use technology to help change our customer facing processes in a way that will enable better decision-making, substantial efficiencies, and a better customer experience with more personalisation?’

‘How can we accelerate the adoption of our digital solutions and capabilities?’

‘We are acquiring a business - How do we decide which company’s customer-facing systems to adopt for the future company?’

 

How can we help you?

We provide independent and objective leadership to support our clients’ most critical customer-facing technology initiatives.  We can help you successfully evaluate, plan and implement technology that supports your overall business goals.

 

We take a more holistic approach to technology enabled transformation.  We focus on the sources of business value, uncovering which technologies will help achieve them, and providing the change leadership to help drive successful implementation.  The types of customer-facing technology transformation we support include technology modernisation, technology support of business process optimisation, new technology adoption for growth, and post-merger integration.

 

Our specific areas of experience include:

  • Customer relationship management technology diagnostic
  • Investigating new technologies to improve the customer experience
  • Technology modernisation investment review
  • Technology and vendor selection
  • Third party vendor selection and contract negotiation
  • Implementation scoping and roadmap
  • Independent program risk and quality assurance
  • Distressed program remediation
  • Dashboards and performance management
  • Customer data science and analytics

 

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